Written by Kevin Chern āDon’t find customers for your products, find products for your customers.ā ā Seth Godin A few months ago, I met with a founder whose business was stuck in lead gen purgatory. Sheād hired two internal SDRs, paid for a B2B intent data platform, tested outbound campaigns, ran $5,000/month on LinkedIn ads, and…
Written by Kevin Chern āThe man who stops advertising to save money is like the man who stops the clock to save time.ā ā Henry Ford Let me start with a case study that might feel a little too familiar. A SaaS startup with strong backing hit $2 million in annual recurring revenue purely on the…
Written by Kevin Chern āThe essence of strategy is choosing what not to do.ā ā Michael Porter A few years ago, a well-funded e-commerce startup outsourced its entire customer service department to a vendor overseas. The proposal looked airtight: lower costs, round-the-clock coverage, performance-based incentives. Six months later, their Trustpilot rating dropped from 4.6 to 3.1.…
Written by Kevin Chern “In the business world, the rearview mirror is always clearer than the windshield.” ā Warren Buffett Picture this: two runners at the starting line. One is in state-of-the-art carbon-plated shoes, a real-time biometric tracker clipped to their wrist, AI-generated training insights on their phone. The other? Dusty sneakers and sheer willpower. When…
Written by Kevin Chern “Take care of your employees and they will take care of your business. It’s as simple as that.” ā Richard Branson At a time when every budget line is being scrutinized and efficiency is king, the conversation around employee wellness programs often starts with a blunt question: āWhatās the ROI?ā For CFOs…
Written by Kevin Chern āAccessibility is not a feature, itās a social trend.ā ā Antonio Santos Picture this: a trendy coffee shop opens in a busy downtown corner. Exposed brick, Edison bulbs, free Wi-Fi the works. The front windows are spotless, the menu is on-point. But there’s just one problem: there are no ramps. No signage…
Written by Kevin Chern āCompliance is not security. You can be compliant and still be owned.ā ā Bruce Schneier, cybersecurity expert Imagine buying the most advanced, government-certified lock for your front door only to leave your windows wide open. Thatās what happens when businesses conflate compliance with cybersecurity. One satisfies checklists; the other secures your livelihood.…
Written by Kevin Chern āItās not about having the right opportunities. Itās about handling the opportunities right.āā Mark Hunter Case Study: The $60K Lead That Turned Into $1.2 Millionā¦ and the 3,000 That Didnāt Letās rewind to a midsize legal firm in the Midwest that reached out to us in Q1 of last year. Theyād just…
Written by Kevin Chern āTechnology is a useful servant but a dangerous master.āā Christian Lous Lange Case Study: The $1.2 Million Mistake by a SaaS Darling A rising SaaS startup in Austin scaled fast. Too fast. Their marketing engine fueled by generative AI spit out hundreds of personalized email campaigns per day. Conversions soared. So did…
Written by Kevin Chern āIf you think compliance is expensive try non-compliance.āFormer U.S. Deputy Attorney General Paul McNulty Case Study: The $275,000 Email List A direct-to-consumer wellness brand based in Florida was thriving. Beautiful Shopify store, aggressive influencer campaigns, and a solid CRM filled with nearly 50,000 customer profiles. But there was one catch: their privacy…
