Written by Sue Foley and Jordan Wood Fearlessness and courage are often grouped together, but they are not the same. Courage is not the absence of fear. Being courageous means recognizing fear, pressure, or uncertainty and still choosing to act responsibly. In business, courage often shows up in everyday moments. Addressing underperformance, admitting a mistake, changing strategy, or…
Written by Sue Foley and Jordan Wood Leaders often underestimate the impact their mindset has on how employees show up for work each day. People rarely separate how they feel about their work from how their leaders show up to lead it. In SMBs, where teams interact with leadership daily, their mindset sets the tone for the entire…
Written by Sue Foley and Jordan Wood Strategy, systems, and processes make up much of what a business is and can become. However, they are not the only factors. Itās also shaped by mindsets. The way leaders think, respond, communicate, and make decisions directly impacts how the rest of the organization functions. This is especially true for small…
Written by Jordan Wood Email marketing is still one of the most powerful tools available to business owners, but success depends on something many people do not fully understand: deliverability. In a recent episode of MindShare, Kevin Chern sat down with Larry Heslin of Email Industries to explain why emails that look āsentā often never reach…
Written by Sanguine Editorial Team Many business owners worry about burnout, and for good reason. It stalls progress, slows growth, and pushes good team members out the door. For SMB operators, the risk is even higher. Smaller teams have fewer people available to pick up the slack when someone is overwhelmed, which puts more pressure on…
Written by Kevin Chern āThe essence of strategy is choosing what not to do.āā Michael Porter A few years ago, a well-funded e-commerce startup outsourced its entire customer service department to a vendor overseas. The proposal looked airtight: lower costs, round-the-clock coverage, performance-based incentives. Six months later, their Trustpilot rating dropped from 4.6 to 3.1. Response…
Written by Kevin Chern In a high-stakesĀ legal firm, a junior associate approached the managing partner with a problem: a clientās contract contained a clause that could expose them to financial risk. The associate explained the issue in detail and waited for instructions. Instead of giving an immediate answer, the managing partner responded with a simple question:Ā What…
Written by Kevin Chern When people think of innovation, they often imagine something loud or flashy. But that isn’t always the case. Some of the most impactful ideas and strategies are quietly developed behind the scenes. These subtle yet powerful innovations help businesses thrive, adapt, and seize opportunities without making a big show. This is what…
Written by Kevin Chern āThe only thing worse than being blind is having sight but no vision.ā ā Helen Keller Vision is a tricky thing. Sometimes it comes in the form of a sharp idea, a clear goal, or an ambitious mission. But other times, especially when youāre knee-deep in operations, hiring chaos, and margin pressure,…
Written by Kevin Chern āDo what you do best and outsource the rest.ā ā Peter Drucker A mid-sized law firm in Chicago found itself drowning in administrative tasks. Document preparation, legal research, case management. These essential but time-consuming tasks kept piling up, stretching the in-house paralegal team to its limit. The attorneys were spending more time…
