Articles Highlighting Reputation & Brand Management

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How Negative Feedback Impacts Your Business & How to Handle It Professionally

By Kevin Chern | May 18, 2025 |

“Your brand is what people say about you when you’re not in the room.” — Jeff Bezos, founder of Amazon.com Your reputation is often shaped by what people say about you online. One negative Google review can be enough to turn away potential customers and hurt your business. It doesn’t matter how great your service…

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Is a Bad Google Review Costing You Business Every Day?

By Kevin Chern | May 14, 2025 |

That conversation is happening whether you’re listening or not. And in most cases, it’s a Google review steering your reputation without your input. It’s not a product flaw.It’s not a marketing problem. It’s not even the competitor who seems to be everywhere. It’s the overlooked power of reputation management.or more specifically, the lack of it.…

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Managing Negative Reviews: Best Practices for Protecting Your Reputation

By Kevin Chern | March 8, 2025 |

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffett Customer feedback can make or break a business, and negative reviews are an inevitable part of running any company. Whether they stem from genuine dissatisfaction, misunderstandings, or even unfair…

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