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The ‘Bus Factor’: Are You Prepared If Key People Disappear?

By Kevin Chern | March 24, 2026 |

The Bus Factor is a gauge of your business’s resilience. It assesses the extent to which your operations depend on a small number of individuals. If only one person knows the inner workings of a critical process, your Bus Factor is dangerously low. While we like to think everyone is replaceable, the truth is, not…

Data Breach Crisis Management: Steps to Take Within the First 24 Hours

By Kevin Chern | March 28, 2025 |

“It takes 20 years to build a reputation and a few minutes of cyber-incident to ruin it.”— Stéphane Nappo, Global Head of Information Security at Société Générale The Phone Call No Business Owner Wants The CTO called at 6:03 a.m. “John, we’ve got a situation. Our data systems were compromised overnight. We’re still trying to…

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