Articles Highlighting BusinessGrowth

Is Your Outsourcing Strategy Actually Working

Is Your Outsourcing Strategy Actually Working?

By Kevin Chern | April 11, 2025 |

“The essence of strategy is choosing what not to do.” — Michael Porter A few years ago, a well-funded e-commerce startup outsourced its entire customer service department to a vendor overseas. The proposal looked airtight: lower costs, round-the-clock coverage, performance-based incentives. Six months later, their Trustpilot rating dropped from 4.6 to 3.1. Response times increased…

The Silent Killer of Profits: How Inefficiencies Drain Your Business and How to Stop It

The Silent Killer of Profits: How Inefficiencies Drain Your Business and How to Stop It

By Kevin Chern | March 27, 2025 |

“The secret of change is to focus all of your energy not on fighting the old, but on building the new.” — Socrates Running a business is like piloting a high-speed jet—every inefficiency, no matter how small, can cause turbulence. And that turbulence? It’s expensive. Operational inefficiencies can cost companies up to 30% of their…

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