“Talent wins games, but teamwork and intelligence win championships.” – Michael Jordan In 2023, when software giant Atlassian realized it needed to rapidly scale its customer support team, the leadership faced a dilemma: build an in-house team in an overheated domestic job market or outsource globally to tap into specialized skills at lower costs. Choosing…
As businesses worldwide strive to enhance operational efficiency while managing costs, the allure of outsourcing to Business Process Outsourcing (BPO) providers has become increasingly appealing. With regions like South America and the Philippines emerging as prominent outsourcing destinations, companies are keen to understand the unique advantages and considerations each offers. Moreover, the evolving dynamics of…
