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“If you’re not taking care of your customers, your competitors will.”— Bob Hooey, Inspirational Speaker. Setting the Stage A few months ago, I was called in to consult for a fast-scaling software company. They had a well-oiled marketing engine, dozens of leads pouring in monthly, and a charismatic sales team. On paper, everything looked golden.…
“You miss 100% of the shots you don’t take.” — Wayne Gretzky Or in the world of legal marketing: you miss 100% of the cases you don’t convert. You can drive all the traffic in the world to your website, but if your conversion rate is flatlining, all that energy (and ad spend) is going…
