Articles Highlighting Reputation Management

How to Integrate NPS Scores into Your Reputation Strategy

How to Integrate NPS Scores into Your Reputation Strategy

By Kevin Chern | March 25, 2025 |

“Your most unhappy customers are your greatest source of learning.” — Bill Gates When a company’s reputation is on the line, it’s not the 5-star reviews that shape the future—it’s the 2s and 3s quietly slipping out the back door. You don’t lose business in explosions. You lose it in whispers. And if you’re not…

Business professionals reviewing digital data

Managing Negative Reviews: Best Practices for Protecting Your Reputation

By Kevin Chern | March 8, 2025 |

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffett Customer feedback can make or break a business, and negative reviews are an inevitable part of running any company. Whether they stem from genuine dissatisfaction, misunderstandings, or even unfair…