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The 2025 Playbook for Lead Generation

By Kevin Chern | April 13, 2025

ā€œDon’t find customers for your products, find products for your customers.ā€ — Seth Godin A few months ago, I met with a founder whose business was stuck in lead gen purgatory. She’d hired two internal SDRs, paid for a B2B intent data platform, tested outbound campaigns, ran $5,000/month on LinkedIn ads, and hired a lead…

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Are You Relying Too Much on Paid Ads for Leads?

By Kevin Chern | April 12, 2025

ā€œThe man who stops advertising to save money is like the man who stops the clock to save time.ā€ — Henry Ford Let me start with a case study that might feel a little too familiar. A SaaS startup with strong backing hit $2 million in annual recurring revenue purely on the back of paid…

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Is Your Outsourcing Strategy Actually Working?

By Kevin Chern | April 11, 2025

ā€œThe essence of strategy is choosing what not to do.ā€ — Michael Porter A few years ago, a well-funded e-commerce startup outsourced its entire customer service department to a vendor overseas. The proposal looked airtight: lower costs, round-the-clock coverage, performance-based incentives. Six months later, their Trustpilot rating dropped from 4.6 to 3.1. Response times increased…

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Are You Falling Behind Competitors Using Smarter Tools?

By Kevin Chern | April 10, 2025

“In the business world, the rearview mirror is always clearer than the windshield.” — Warren Buffett Picture this: two runners at the starting line. One is in state-of-the-art carbon-plated shoes, a real-time biometric tracker clipped to their wrist, AI-generated training insights on their phone. The other? Dusty sneakers and sheer willpower. When the gun fires,…

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The ROI of Employee Wellness: Profitability Through Health

By Kevin Chern | April 9, 2025

“Take care of your employees and they will take care of your business. It’s as simple as that.” – Richard Branson At a time when every budget line is being scrutinized and efficiency is king, the conversation around employee wellness programs often starts with a blunt question: ā€œWhat’s the ROI?ā€ For CFOs and HR leaders…

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Your Website Looks Fine—But Is It ADA Fine-Proof?

By Kevin Chern | April 8, 2025

ā€œAccessibility is not a feature, it’s a social trend.ā€ — Antonio Santos Picture this: a trendy coffee shop opens in a busy downtown corner. Exposed brick, Edison bulbs, free Wi-Fi the works. The front windows are spotless, the menu is on-point. But there’s just one problem: there are no ramps. No signage in braille. No…

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Cybersecurity vs. Compliance: Why Following the Rules Isn’t Enough

By Kevin Chern | April 7, 2025

ā€œCompliance is not security. You can be compliant and still be owned.ā€ — Bruce Schneier, cybersecurity expert Imagine buying the most advanced, government-certified lock for your front door only to leave your windows wide open. That’s what happens when businesses conflate compliance with cybersecurity. One satisfies checklists; the other secures your livelihood. Most business owners…

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How to Choose the Best Third-Party Lead Provider for Your Business

By Kevin Chern | April 6, 2025

ā€œIt’s not about having the right opportunities. It’s about handling the opportunities right.ā€ā€” Mark Hunter Case Study: The $60K Lead That Turned Into $1.2 Million… and the 3,000 That Didn’t Let’s rewind to a midsize legal firm in the Midwest that reached out to us in Q1 of last year. They’d just invested close to…

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The Role of AI in Marketing Compliance: Friend or Foe?

By Kevin Chern | April 5, 2025

ā€œTechnology is a useful servant but a dangerous master.ā€ā€” Christian Lous Lange Case Study: The $1.2 Million Mistake by a SaaS Darling A rising SaaS startup in Austin scaled fast. Too fast. Their marketing engine fueled by generative AI spit out hundreds of personalized email campaigns per day. Conversions soared. So did complaints. Within three…

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How GDPR, CCPA, and Other Privacy Laws Affect Your Business Operations

By Kevin Chern | April 4, 2025

ā€œIf you think compliance is expensive try non-compliance.ā€Former U.S. Deputy Attorney General Paul McNulty Case Study: The $275,000 Email List A direct-to-consumer wellness brand based in Florida was thriving. Beautiful Shopify store, aggressive influencer campaigns, and a solid CRM filled with nearly 50,000 customer profiles. But there was one catch: their privacy policy was a…

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DALLĀ·E 2024-03-26 01.12.01 - A dynamic 3D rendered image featuring a businessman in a dark suit with red accents, deeply engrossed in writing a blog post. Surrounding his head are

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